Contact The Credit App

Choose the right help

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• Before you order: Ask about an account type, required documents, or the service offered.

• Existing order: Include your order reference and a short explanation of the question.

• Payment received: Email support@thecreditapp.org.

• Incorrect or disputed information: Follow the dispute instructions or email support@thecreditapp.org. 

• Cancellation: Use the deadline and instructions in the existing refund provisions.

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Tell us how we can help

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When contacting support, provide your name, reply email, general topic, and message. Include an order reference if you have one. Do not include passwords, full Social Security numbers, bank details, or sensitive customer documents in a general inquiry. Ask support for the appropriate submission method.

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Mailing Address

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The Credit App / First Builders Financial LLC​​

3839 McKinney Ave. STE 155 #2675 Dallas, TX 75204

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For help with an account, use the support channels above.

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Looking for a quick answer?

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Browse the FAQ or review pricing.